Tech Backpack/Troubleshooting
This is a troubleshooting guide for Safety AI field technician.
Cannot connect to Visor on a remote Visbox
You opened a browser, typed in IP address of the Visbox and 5000 as port (such as http://10.1.1.10:5000) but page does not load.
Check:
- You have internet access by loading another external page, such as google.com.
- Make sure you have network connection to the Visbox by pinging its ip address. If you can ping that means (1) Visbox is up and running, (2) you are on the same network.
- If you can ping, check the response time. A slow connection may prevent Visor from loading.
- If you cannot ping, check No connection to remote Visbox.
No connection to remote Visbox
You cannot ping a remote Visbox. For that you need to make sure you are on the same network and Visbox is up and running.
Check:
- Assuming you are connecting over ZeroTier VPN, check you are on the respective ZeroTier network with the device you want to connect to.
- Check ZeroTier web site for the Visbox and make sure it is connected to ZeroTier as well. If it is not check Visbox not seen on ZeroTier network.
- Sometimes ZeroTier client service may fail. Restart the service.